Last updated: 12 August 2026

This Privacy Policy explains how HRM Motorcars (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit or use our website,  HRM MOTORCARS (haddenham) - Home .

We are committed to protecting your privacy and handling your personal information responsibly.

We may collect the following information when you use our website or contact us:

• Contact information: your name, email address, telephone number and postal address.
• Vehicle information: vehicle registration number, make, model and details about your vehicle or requested repair/service.
• Enquiry information: information you provide when requesting a quotation, booking an appointment, or contacting us.
• Website information: IP address, browser type, device information and information about how you use our website.
• Cookies: we may use cookies and similar technologies to improve website functionality and understand website usage.

You do not generally have to provide personal information to browse our website. However, some information may be required if you wish to make an enquiry, request a quote, or book a service.

We may use your personal information to:

• Respond to enquiries and requests.
• Provide quotations for our services.
• Arrange and manage vehicle servicing, repairs, MOTs or other appointments.
• Contact you about your booking or requested services.
• Process payments where applicable.
• Keep records of our customers and transactions.
• Improve our website, services and customer experience.
• Send marketing communications where you have provided appropriate consent or where otherwise permitted by law.
• Meet our legal, regulatory and insurance obligations.
• Protect our business, website and customers against fraud or misuse.

Where UK data protection law applies, we will process your personal information on an appropriate legal basis. This may include:

• Contract: where processing is necessary to provide a service you have requested.
• Legal obligation: where we need to comply with a legal requirement.
• Legitimate interests: where processing is reasonably necessary for operating and improving our business, provided your rights are not overridden.
• Consent: where you have given us permission to use your information for a particular purpose, such as certain marketing communications.

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business or provide our services. These may include:

• Payment providers.
• Website hosting and IT service providers.
• Booking or customer-management systems.
• Professional advisers, insurers or accountants.
• Government bodies, regulators or law-enforcement agencies where we are legally required to do so.
• Suppliers or service providers involved in carrying out work you have requested.

We only share information where there is an appropriate reason and, where required, a lawful basis for doing so.

Our website may use cookies and similar technologies. Cookies are small files stored on your device that can help websites remember information and understand how visitors use them.

We may use cookies that are necessary for the website to function and, where applicable, analytics or other optional cookies.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can also control or delete cookies through your browser settings.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business records, resolve disputes and comply with legal, accounting or regulatory requirements.

The exact retention period will depend on the type of information and why we need it.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

Depending on the circumstances, UK data protection law gives you rights including:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain processing.
• The right to data portability in certain circumstances.
• The right to withdraw consent where processing is based on consent.
• Rights relating to automated decision-making and profiling, where applicable.

To exercise your rights, please contact us using the details below.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

Our website may contain links to third-party websites, such as manufacturers, insurers, booking services or social media platforms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

Our website is not specifically directed at children, and we do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will be published on this page with the updated date shown at the top.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

HRM Motorcars
Address: 12 Station Road, Haddenham, Ely, Cambridgeshire, CB6 3XD
Telephone: 01353 741484
Email: hrmmotorcars@gmail.com
Website: www.hrmmotorcars.co.uk

Data protection contact: hrmmotorcars@gmail.com